Klassic Books: an excellent example of how not to write an email requesting help

You might have guessed this and if you have not then I can tell you that I am a prolific reader.  As such I tend to buy more than my fair share books and most of the time I am good at leaving reviews for booksellers.  My thinking: put something into the game, help people … Continue reading “Klassic Books: an excellent example of how not to write an email requesting help”

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Communication, responsibility, leadership and customer-centricity

Did I make a ridiculous fuss about nothing? Recently,  a reader (pxfast) read this post on Klassic Books and commented: “You are making a ridiculous fuss about nothing. Leaving feedback is a normal part of online trade so we know whom to trust. It was request, not an order, although the email could have been worded slightly differently … Continue reading “Communication, responsibility, leadership and customer-centricity”

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