Thank You And A Little Gift For You This Christmas

Thank you. I take this opportunity to thank each and every one of you. When I speak “you” who is it that I am speaking of?  I am looking at you: the person who subscribes to this series of conversations; the person who turns up here and listens to my speaking; the person who is sufficiently touched enough by my speaking and his/her listening to share his/her perspective – by commenting or by sharing through Twitter etc; and the person who reaches out to me and asks for my permission to have my speaking appear on their website/blog.

Do you make a difference to my existence? Yes! I can say with complete honesty that your listening – the quality of your listening – provides fuel that fuels my speaking. I wonder if you are present, really present, to the difference you make – the lives that you touch for better or for worse. It occurs to me that this is worth pondering this Christmas. We exist in relationship and the quality of our relating shapes our experience of life and the world that we co-create.

During the summer holiday the thoughts of becoming silent occurred to me. And here James Lawther showed up at just the right time. I am clear that his encouragement is exactly the encouragement I needed at that time to show up and continue speaking. What left me deeply touched is that James noticed – he noticed my silence and he reached out to me to ask if I was ok.  As I re-experience that experience (of reading his email) I find my eyes tearing up – I find myself deeply moved-touched as I was the first time. Do you/i sufficiently notice those around us and from time to time simply ask, “Are you ok?” And then really listen to that which is spoken and not spoken.

Which brings me to the heart of speaking here on this blog: our shared humanity. Bringing the best of our humanity into play so that we co-create a better world. I am clear that a better world has necessarily to be one that works for all – none excluded.  It occurs to me that if you subscribe to this series of conversations then there is some part of you that connects with that which I am about: co-creating a better world – a world that works for all, none excluded. A world that includes Customers (as fellow human beings) and yet is not limited to just customers.

If you find that which I speak of here, resonating with you then I leave you with this gift. Why this gift? Because it is in tune with that which I stand for and for which this blog is vehicle.

Yes, I get that it is 7 hours long. If you are limited to the amount of time you are willing to set aside then I recommend watching and listening to the first 90 minutes or so.  As with everything in life – you/i are confronted with choice. You choose what you will do with this gift.

Turning directly to Christmas, I invite you to ‘step up’ and create a great Christmas – for yourself, for your loved ones, for those whom you touch this festive week or so.  And I leave you with these quotes:

A hero is an ordinary person given being and action by something bigger than themselves.

– Werner Erhard

Respect your uniqueness, and drop comparison. Relax into your being.

– Osho

Be a hero. And Respect your uniqueness, drop comparison. Relax into your being. Respect the uniqueness of each of our fellow human beings, drop judgement-criticism. Allow each of our fellow human beings to relax into his/her being.

– maz iqbal

At you service | with my love


Author: Maz Iqbal

Experienced management consultant. Passionate about enabling customer-centricity by calling forth the best from those that work in the organisation and the intelligent application of digital technologies. Subject matter expert with regards to customer strategy, customer insight, customer experience (CX), customer relationship management (CRM), and relationship marketing. Working at the intersection of the Customer, the Enterprise (marketing, sales, service), and Technology.

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